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FAQ2020-07-07T12:19:36+02:00

Welcome to the Frequently Asked Questions of the Free Tour in Salzburg. You can use this page to inform yourself. If you have a question that is not answered here, please don’t hesitate to contact us.

Questions About Us

How do Free Walking Tours work? Are the tours free?2018-12-17T11:38:00+01:00

There is no fixed price on our Free Tour in Salzburg. Instead, at the end of the tour you are welcome to pay what you can and what you feel like. You have no obligation to give a certain amount but if the tour satisfied you and you can afford it we are grateful about your support. Consider the tip a way to say thank you to your guide.

What is the Free Walking Tour Salzburg about?2018-12-17T09:32:02+01:00

Free Walking Tour Salzburg is the first free walking tour in the city of Salzburg. Our tours on foot provide a historic, cultural and local overview of the city. It’s our way to welcome you, to connect to you and to share information with open-minded travelers from all over the world. This project grew out of the love for engaging with Salzburgs visitors and with fellow travelers.

Did you come up with this concept?2018-12-17T09:33:25+01:00

No, we did not invent this concept. There are free walking tours all over the world and in most European capitals. We adapted the concept, however, because it very much resonates with the way we guide and meet people and the way we travel. It aims at enabling individual travelers and backpackers.

In what languages are you doing the tours?2018-12-17T10:11:54+01:00

The free walking tour is only available in English. Private Tours are paid and available in German, Spanish and French as well. If you want a tour in Korean, Chinese, Arabic, Dutch, or whatever your native language is, we have a network of internationals to work with. In the latter case you would be accompanied by a certified guide and a native speaker of your language.

Do you have a license? Do you pay taxes? Is this legal?2018-12-17T09:33:41+01:00

In Austria we go to school for three semesters to get a license for walking tours. Everyone of us is a licensed Austria Guide. We are all freelancers and pay taxes and social security.

Questions about Reservations

Do I have to book the tour in advance? How do I book a tour?2019-05-21T08:02:35+02:00

To guarantee small groups and high quality, we have a limit of 15-20 participants. To book your spot, click here. If you would like to join last minute or if the tour is full you can contact us. In case you can’t take part on the tours you booked, please cancel as soon as possible to give other travelers the chance to join.

How many people can I bring on a free walking tour?2019-06-01T14:13:35+02:00

There can be 5 people in your group joining the free walking tour. If you are a group of six people or more, you need to book a private tour. That is because there are only 20 spots on the free tours and otherwise a private group could book the entire tour. Private tours have fixed prices, are flexible in time and more tailored to your wishes.

Can I hire a private city guide for a custom tour?2019-05-21T08:04:22+02:00

If you want a more custom experience, you can book a custom private tour. These tours cover not only the free walking tour but include sights tailored to your needs. Either you tell us what you want to see and we plan a route, you tell us about your interests and we find the right places to visit or you let yourself be surprised and we plan an extended route.

How far in advance can I reserve a ticket?2019-06-01T14:15:18+02:00

At the moment Tickets are available seven days in advance.

I don’t see the date I’m interested in listed on the Calendar?2019-05-21T08:06:06+02:00

Tour schedules change depending on seasons and guide availability. Please also be aware that bookings only open 7 days in advance. If your desired time is still not on the schedule you are welcome to contact us. In case we can manage and it makes sense for us, we will try to schedule a tour.

If it is not possible to schedule a free walk, you can also inquire a private tour. Private tours have a fixed price but they are exclusive and excellent.

What if I show up without a ticket or when the tour is booked out?2018-12-17T10:28:28+01:00

You are welcome to show up without a ticket or when tickets are sold out. We can, however, not guarantee a spot under these circumstances. You will be on a waiting list and we will do our best to get you a spot but we also try to stay within our limitations to provide the most pleasant experience for everyone.

Can I reschedule or cancel my reservation?2018-12-17T11:52:26+01:00

In case you want to change or reschedule we ask you to do it as early as possible. The spots on the tour are limited to 15 persons. By canceling early you make your ticket available to someone else. The link to cancel your reservation can be found in the booking confirmation and you can also contact us to cancel your reservation.

Questions About The Tour

How do I find the meeting point and the guide?2019-05-21T08:11:27+02:00

We meet in Schwarzstraße 1 at the spirit of Mozart Artwork by Marina Abramovic next to Staatsbrücke, the main bridge. The artwork is a 15 meter high metal chair together with eight more normal sized chairs and its located right next to the bridge. It has a red sign giving information about the art. Your guide will be waiting right there. In case you have troubles finding the place, contact us.

What happens if I am late?2018-12-17T11:53:43+01:00

Every tour starts on time so please try to be punctual. We leave the meeting point a few minutes after the starting time. In case you are late or you can’t find the meeting point please call us under (004369917799991) before the tour starts and we will wait or find a way for you to catch up.

Are the tours wheelchair accessible?2019-05-21T08:12:43+02:00

The Free Walking Tour is wheelchair accessible. We don’t need to know in advance if there is someone in a wheelchair participating. If there is someone in a wheelchair, we will skip non barrier-free areas and include other sights instead.

Can I bring children on the Free Walking Tour?2019-11-02T14:39:31+01:00